Shipping/Handling and Returns

Contact Us

Thanks for your interest in MERCS Miniatures. We value our customers and want to make sure you have a quality experience. If you have any suggestions or comments please feel free to write us at mercs@mercsminis.com

For questions about purchases please email us at: sales@mercsminis.com.


Shipping Information

Orders generally ship the following business day. Please allow up to 10 business days for delivery in the U.S. and Canada. Overseas orders may take longer.

In the future we plan to offer several shipping methods. For now all orders are shipped via USPS to keep shipping as low as possible. To further serve our customers we have set shipping and handling at fixed rates detailed below.

S&H Costs:
United States - 0.0 - 5.0 lbs - $8.00
United States - 5.0 - 25.0 lbs - $16.00

Worldwide orders - 0.0 - 5.0 lbs - $16.00
Worldwide orders - 5.0 - 25.0 lbs - $30.00


Return Policy

If for any reason you are not satisfied with your purchase, please contact us within 14 days and we will replace the item or refund as appropriate.


Pre-Orders

As new figures are developed they will be made available for pre-order. The release date will be noted in the item’s description and we will do our best to have all pre-orders in the mail the day of release.

Scale

Click HERE to view comparison pics of MERCS Miniatures with miniatures from other popular line. 

MERCS Miniatures are sculpted in true 35mm scale. No clever marketing lingo is used to define the size of the figures so when we say 35mm scale you know you can count on a figure that's representing a 6" tall human male stands 35mm from the soles of his feet to the crown of his head. Most figures in the MERCS Miniatures line will fall into this size height, however MERCS is a dynamic figure line so some figures may be shorter or taller to reflect the various shapes and sizes of characters we create.

Privacy

MERCS Miniatures respects your privacy. No information will be knowingly given to third parties.

Legal

Copyright MERCS Miniatures 2008-2011.

Disclaimer

All figures are supplied unassembled and unpainted.

MERCS Miniatures are finely detailed, hand-crafted hobby products and are recommended for ages 14 and up. MERCS miniatures ARE NOT TOYS and should only be used under adult supervision.